Frequently Asked Questions
Find answers about custom printing, vehicle wraps, artwork, production, shipping, returns, reprints and Overnight Grafix policies.
General Questions
Basic information about ordering custom graphics and working with Overnight Grafix.
How do I place an order?
Choose your product, select the available options, upload your artwork when applicable and complete checkout.
Our team will review the order and any submitted artwork before production.
Can I order if I don't have artwork?
Yes. Overnight Grafix offers professional graphic design services for customers who need artwork created, recreated or prepared for production.
Do you offer custom sizes?
Yes. We specialize in custom graphics and can help with sizes and configurations that may not be listed as standard website options.
What products does Overnight Grafix offer?
Our services and products include vehicle wraps, vehicle graphics, banners, feather flags, canopies, trade show displays, signs, stickers, decals, apparel and other custom printed graphics.
Vehicle Wraps
Everything in this section applies specifically to vehicle wraps and vehicle wrap installations. General artwork ownership, printing, shipping and company policies remain in their separate FAQ tabs.
What condition should my vehicle be in before it is wrapped?
The best results are achieved on clean, properly cured and structurally sound painted surfaces.
Existing surface conditions can affect vinyl adhesion, appearance and future removal.
Please tell Overnight Grafix before installation if your vehicle has:
- Repainted panels
- Recently painted panels
- Body filler or body repairs
- Peeling or failing clearcoat
- Paint chips or cracking
- Rust or corrosion
- Exposed primer
- Bare metal
- Matte or satin paint
- Aftermarket paint
- Ceramic coatings or other surface treatments
Can you wrap a vehicle that has been repainted?
In many cases, yes, but repainted vehicles require additional consideration.
Aftermarket paint, repaired panels and poorly cured paint may have a greater risk of adhesion problems or paint removal when the vinyl is eventually removed.
Overnight Grafix must be informed of known repainting, refinishing, body repairs or previous collision work before installation. Recently painted or repaired surfaces must be sufficiently cured and suitable for adhesive vinyl according to the applicable paint system, body shop or paint manufacturer's requirements.
Depending on the condition of the surface, Overnight Grafix may recommend additional preparation, postpone installation, decline installation on an affected area, or document limitations to warranty coverage before work begins.
Will a vehicle wrap damage my paint?
Professional vehicle wrap films are designed for application to suitable automotive surfaces and professional removal.
However, the condition of the surface beneath the vinyl matters. Failing clearcoat, poorly bonded aftermarket paint, uncured paint, rust, body filler and other existing defects can increase the possibility of paint damage during installation or removal.
Overnight Grafix cannot guarantee the integrity of paint or bodywork that existed before the wrap was installed.
Can vinyl be installed over scratches, dents or body damage?
Vinyl follows the shape and texture of the surface underneath it. It does not function like body filler or paint correction.
Scratches, dents, chipped paint and surface defects may remain visible through the wrap and can affect adhesion.
Significant body or paint problems should generally be repaired before installation.
How should I prepare my vehicle before bringing it in?
The vehicle should arrive reasonably clean and free from excessive dirt, mud, oils, grease and personal items that could interfere with the installation process.
Please inform us of recent paint work, ceramic coatings, body repairs or known vehicle issues before installation.
Overnight Grafix will perform the final surface preparation required for the wrap.
Can I get a partial wrap instead of wrapping the entire vehicle?
Yes. Depending on the project, vehicles can receive full wraps, partial wraps, accent wraps or individual wrapped areas such as the hood, roof or other panels.
Coverage recommendations depend on the vehicle, design and desired finished appearance.
What happens if paint, clearcoat or another surface fails during wrap installation?
Vehicle wrap film adheres directly to the existing vehicle surface. Because of this, the condition and adhesion strength of the paint, clearcoat, primer, body filler and previous repair work can directly affect installation.
Some surface weaknesses are not visible during a basic exterior inspection and may only become apparent while the vehicle is being cleaned, prepared, wrapped or while vinyl is being repositioned during installation.
Paint or surface failure may be more likely when a vehicle has:
- Peeling, bubbling, cracked or chipped paint
- Failing or separating clearcoat
- Previous repainting or aftermarket paintwork
- Recently painted or insufficiently cured panels
- Body filler or previous collision repairs
- Primer, exposed undercoat or bare metal
- Rust or corrosion
- Poorly prepared or repaired surfaces
- Paint or coatings with weak existing adhesion
Overnight Grafix is responsible for its vehicle wrap installation workmanship, but cannot guarantee the strength or adhesion of paint, clearcoat, primer, body filler, aftermarket paint or previous repair work that existed before installation.
A paint, clearcoat, primer, bodywork or substrate failure caused by a pre-existing vehicle condition is not considered an Overnight Grafix installation workmanship defect.
What happens if additional paint or body preparation is required after the project has started?
A standard vehicle wrap quote assumes the vehicle is presented in a condition reasonably suitable for vinyl installation unless additional preparation was specifically included in the written quote or invoice.
If an existing vehicle condition is discovered after work begins, Overnight Grafix may pause the affected portion of the project and discuss the available options with the customer.
Additional work may include:
- Sanding or additional surface preparation
- Removal of failing coatings
- Paint correction
- Primer preparation
- Rust or corrosion treatment
- Bodywork
- Paint repair or refinishing
- Other preparation necessary to make the surface suitable for vinyl
Additional paint, body or surface repair is not automatically included in the original vehicle wrap price.
Significant additional work may require a separate estimate and customer approval before work continues.
Depending on the condition, Overnight Grafix may recommend that the affected area be repaired by an appropriate body or paint professional before the wrap installation continues.
How long does vehicle wrap installation take?
Installation time depends on the size and complexity of the vehicle, amount of coverage, material, design, disassembly requirements and condition of the vehicle.
Overnight Grafix will provide the expected installation schedule for your specific project.
Will my wrap have seams or overlaps?
Some vehicle surfaces may require seams, overlaps or separate pieces because of panel size, vehicle geometry, film dimensions or installation requirements.
Professional vehicle wrapping does not mean every section of every vehicle can always be covered with one continuous piece of material.
What about bumpers, mirrors, door handles and recessed areas?
Bumpers, mirrors, handles, rocker panels, wheel arches, edges, seams and recessed surfaces experience greater physical contact, movement, road exposure or film stress than many large flat body panels.
These areas may therefore experience different wear characteristics.
An issue in a high-wear area is not automatically considered a warranty defect. Overnight Grafix will evaluate the cause if a problem develops.
When can I wash the vehicle after installation?
Overnight Grafix recommends waiting at least 72 hours after installation before washing the vehicle.
This gives the adhesive additional time to develop its bond to the vehicle surface.
What does the Overnight Grafix 1-year vehicle wrap warranty cover?
Overnight Grafix provides a 1-year limited workmanship warranty on qualifying vehicle wrap installations performed by Overnight Grafix.
The warranty applies to qualifying installation-related problems determined to have resulted from installer workmanship.
This may include:
- Abnormal lifting or peeling caused by installation workmanship
- Installation-related bubbling
- Vinyl separation from recessed areas caused by installation error
- Other qualifying workmanship defects confirmed by Overnight Grafix
What is not covered by the installation warranty?
The installation workmanship warranty does not cover damage or deterioration unrelated to installer workmanship.
Examples include:
- Normal wear and aging
- Accidents and collisions
- Vandalism
- Scratches, cuts and abrasions
- Road debris and rock impacts
- Hail or severe weather
- Environmental or UV-related deterioration
- Improper washing or maintenance
- Brush-style automatic car wash damage
- Improper pressure washing
- Harsh chemicals or solvents
- Fuel or chemical damage
- Third-party repairs or modifications
- Paint or clearcoat failure
- Primer or body filler failure
- Rust or corrosion
- Failure of the underlying vehicle surface
Warranty coverage is determined after review of the affected area and surrounding vehicle condition.
Is the manufacturer's vinyl warranty the same as the Overnight Grafix warranty?
No.
Overnight Grafix's 1-year warranty covers qualifying installation workmanship.
A vinyl manufacturer's warranty applies to the film or material under the manufacturer's own terms, limitations, applications, exposure conditions and claim requirements.
What should I do if my wrap starts lifting, bubbling or separating?
Contact Overnight Grafix as soon as a potential problem is noticed.
Small areas of lifting or separation can become significantly worse when exposed to wind, water, dirt, washing or continued use.
We may request:
- Photographs or video
- Your order or invoice information
- The approximate date the problem was first noticed
- An in-person inspection of the vehicle
Failure to reasonably address a known issue that is allowed to become substantially worse may affect coverage for the resulting additional damage.
Can sunlight and heat affect my vehicle wrap?
Yes. Heat, UV radiation and long-term outdoor exposure contribute to the natural aging of vehicle wrap films.
Vehicles that remain outdoors for prolonged periods, especially in high-heat and high-UV environments such as Southern California, may experience faster aging, fading or material deterioration than vehicles that are regularly protected from the elements.
Horizontal surfaces such as the roof, hood and trunk typically receive more direct environmental exposure than many vertical surfaces.
Normal UV aging and environmental deterioration are not installation workmanship defects.
What is the best way to wash a wrapped vehicle?
Hand washing is the preferred method for maintaining a wrapped vehicle.
- Use a mild automotive cleaner suitable for vinyl.
- Use soft microfiber towels or non-abrasive wash materials.
- Rinse dirt away before wiping the surface.
- Dry the vehicle after washing to reduce water spotting.
- Avoid abrasive compounds and aggressive scrubbing.
Can I take my wrapped vehicle through an automatic car wash?
Hand washing is preferred.
Brush-style automatic car washes can scratch or dull vinyl and may contribute to lifting at exposed edges.
If an automatic wash must be used, a touchless system is generally a safer option than a brush-style wash.
Can I pressure wash a wrapped vehicle?
Pressure washing must be done carefully. Excessive pressure or spraying aggressively toward vinyl edges can force water underneath the film and contribute to lifting.
Hand washing is preferred whenever practical.
What should I do about bird droppings, tree sap, bugs or fuel spills?
Remove contaminants promptly.
Bird droppings, insects, tree sap, fuel, road contamination and similar substances can stain or damage vinyl when allowed to remain on the surface.
Use appropriate vinyl-safe cleaning products and avoid aggressive scraping or abrasive cleaning methods.
Is a wrapped vehicle maintenance-free?
No. A vehicle wrap requires regular cleaning and reasonable care just like other automotive exterior finishes.
Proper cleaning, storage and early attention to damaged areas can significantly improve the appearance and useful life of the wrap.
What happens if my wrapped vehicle is damaged in an accident?
Collision damage is not covered by the Overnight Grafix installation workmanship warranty.
Depending on the vehicle owner's insurance policy and circumstances, replacement of damaged wrap material may be part of an insurance claim.
Overnight Grafix can work with vehicle owners and insurance companies to estimate and replace damaged wrap areas when appropriate.
No insurance-related repair work will be performed without the required approval from the vehicle owner and, when applicable, the insurance carrier.
Is vandalism covered by the wrap warranty?
No. Vandalism, intentional damage, theft-related damage and other outside physical damage are not installation workmanship defects.
Depending on the customer's insurance coverage, the damage may qualify for an insurance claim.
Overnight Grafix can assist with estimates and replacement after the appropriate authorization is received.
Can only the damaged section of a wrap be replaced?
Sometimes.
Whether an individual panel or a larger area should be replaced depends on the design, location, material, age and condition of the existing wrap.
Will replacement vinyl match my existing wrap exactly?
An exact visual match cannot always be guaranteed.
Existing wrap material changes over time due to UV exposure, weather, washing and normal aging. Fresh material may therefore look slightly different from material that has already been installed for a period of time.
Differences can also occur between material or print production lots.
In some situations, replacing a larger area may provide a more consistent appearance.
How long does a vehicle wrap last?
Vehicle wrap service life varies.
Factors include:
- The specific vinyl film
- Printing and lamination system
- Vehicle condition
- Installation location
- Horizontal versus vertical exposure
- UV exposure
- Climate
- Storage
- Cleaning and maintenance
- Normal vehicle use
Can a vehicle wrap be removed?
Yes. Vehicle wrap films are designed to be removable when installed on appropriate surfaces and removed using proper procedures.
Professional removal is recommended, particularly when the wrap has been installed for a long period or the vehicle has aftermarket or questionable paint.
Can paint come off when a wrap is removed?
It is possible when the underlying surface has adhesion problems.
Repainted panels, poorly cured paint, failing clearcoat, body filler, existing paint damage, rust and other non-original or deteriorated surfaces can have a greater risk of paint or coating failure during vinyl removal.
Overnight Grafix cannot guarantee the condition or adhesion strength of paint, clearcoat or body repairs that existed before installation.
Artwork & Design
File preparation, proofs, professional design services, customer-supplied artwork and artwork ownership policies.
What file formats do you accept?
For best quality, we recommend print-ready files such as:
- Adobe Illustrator (AI)
- EPS
- SVG
- High-resolution JPG or PNG when appropriate
Vector artwork is recommended whenever possible.
Can Overnight Grafix fix or prepare my artwork?
Yes. Our design team can review customer-supplied files and help prepare artwork for professional production.
Design, recreation, vectorization or additional setup charges may apply depending on the condition and complexity of the artwork.
Who is responsible for errors in customer-supplied artwork?
Customers are responsible for carefully reviewing all artwork, information and specifications they provide to Overnight Grafix.
Customer-supplied errors are generally not considered production defects when they are reproduced as submitted or approved.
This may include:
- Misspellings
- Incorrect names or phone numbers
- Incorrect addresses or website information
- Grammar or punctuation errors
- Wrong dimensions
- Incorrect artwork
- Low-resolution images
- Pixelated or blurry graphics
- Missing fonts
- Improper transparency effects
- Hidden layers or unwanted objects
- Incorrectly prepared templates
- Incorrect orientation
What if my artwork is low resolution or poor quality?
Raster images can lose quality when enlarged. Low-resolution files may appear pixelated, blurry or less detailed when printed at large sizes.
Overnight Grafix may notify the customer when an obvious resolution concern is identified, but printing from artwork supplied or approved by the customer does not make poor source quality a production defect.
Artwork recreation, vectorization or enhancement services may be available for an additional charge.
Am I responsible for having permission to use the artwork I upload?
Yes. By providing artwork, photographs, logos, trademarks, illustrations or other content to Overnight Grafix, the customer represents that they own the material or have the necessary authorization to use it and to have Overnight Grafix reproduce it.
Customers should not submit copyrighted, trademarked or otherwise protected material belonging to another party unless they have appropriate permission or another lawful right to use it.
Overnight Grafix reserves the right to decline production when there is a reasonable concern regarding authorization or ownership.
Will I receive a proof before printing?
When a proof is part of the project, production begins after final artwork approval.
Customers are responsible for carefully reviewing spelling, phone numbers, colors, placement, sizing and other visible details before approving the proof.
What happens after I approve my artwork proof?
Once the customer provides final approval, Overnight Grafix is authorized to begin production using the approved artwork.
Customers should carefully review:
- Spelling
- Names
- Phone numbers
- Addresses
- Dates
- Prices
- Images
- Logos
- Colors
- Placement
- Dimensions
- Orientation
- Overall layout and content
If the finished product accurately reproduces an error that appeared on artwork approved by the customer, the issue is generally not considered a production defect.
Changes requested after approval may require additional design, setup, material or production charges and may not be possible after production has started.
Do I own the custom vehicle wrap design after I pay the design fee?
No, not automatically.
Payment for custom vehicle wrap design services covers the professional time, creativity, design work, revisions, setup and preparation required to create your vehicle wrap artwork.
Payment of a vehicle wrap design fee does not automatically include ownership of the artwork, copyright, editable files, source files, production files, or the right to release or provide the artwork to another printer, wrap shop, designer or graphics company.
A design charge is payment for the professional design services provided by Overnight Grafix. Paying for the design service does not automatically mean that the customer is purchasing ownership of the underlying vehicle wrap artwork or the original design files.
Unless specifically agreed to otherwise in writing, all original custom vehicle wrap designs, layouts, concepts, illustrations, compositions, graphic effects and creative artwork produced by Overnight Grafix remain the property of Overnight Grafix.
This applies even when the customer has paid the full quoted design fee, paid the vehicle wrap invoice in full, approved the final proof, or when the design charge is included as part of the total vehicle wrap project.
The customer is paying for the professional design service and use of the approved artwork for the vehicle wrap project being produced by Overnight Grafix. Unless an artwork release or transfer has been specifically purchased, ownership of the original design and editable/source files remains with Overnight Grafix.
Can I purchase the vehicle wrap artwork and have the files released to me?
Yes. Customers who would like their custom vehicle wrap artwork released for use outside of Overnight Grafix may purchase an Artwork Release / Design Rights Transfer for an additional fee.
Any artwork release or transfer must be specifically identified in writing on the customer's invoice, order agreement or separate artwork release agreement, and the applicable artwork release fee must be paid in full.
- Paying a standard vehicle wrap design fee does not constitute an artwork release.
- Paying the complete vehicle wrap invoice does not constitute an artwork release.
- Approving a vehicle wrap proof does not constitute an artwork release.
- Artwork rights are released or transferred only when specifically documented in writing.
Customer-Supplied Materials: Logos, trademarks, photographs, artwork or other materials originally supplied by the customer remain the property of the customer or their respective rights holders. This policy applies to the original vehicle wrap layouts, compositions, graphics, effects and creative design work produced by Overnight Grafix.
Printing & Colors
Information about professional printing, color reproduction, repeat orders and normal manufacturing tolerances.
Will printed colors look exactly like my monitor?
Not always.
Computer and mobile displays produce color using light, while professional printing uses inks, media, color profiles and physical production processes.
Slight differences between screen appearance and the finished printed product are normal.
Can Overnight Grafix guarantee an exact color match?
Exact color matching is not automatically guaranteed unless a specific color-matching service or written color requirement has been agreed to before production.
Printed colors can vary because of differences in:
- Printing equipment
- Ink systems
- Print media
- Finishes and laminates
- Material batches
- Lighting conditions
- Computer and mobile displays
Reasonable printing variation is not considered a manufacturing defect.
Will a reprint always look exactly like my previous order?
Not necessarily.
Separate production runs may have slight differences in color, material, finish or appearance because of normal manufacturing variables and material production lots.
Customers requiring unusually precise matching should notify Overnight Grafix before placing the new order so the project can be reviewed.
Are there normal size or finishing tolerances in custom printing?
Yes. Printing, cutting, sewing, hemming, finishing and fabrication are physical manufacturing processes and may involve reasonable production tolerances.
Minor variations that are normal for the applicable production process and do not materially interfere with the intended use of the product are not considered manufacturing defects.
What types of products do you print?
- Vehicle graphics
- Banners
- Feather flags
- Canopies and event tents
- Trade show displays
- Signs
- Stickers and decals
- Apparel
- Custom large-format graphics
Production & Shipping
Production scheduling, customer deadlines, shipping information and delivery responsibilities.
How fast is production?
Production time depends on the product, quantity, finishing requirements, material, artwork approval and current production schedule.
Contact Overnight Grafix for the current turnaround time for your specific order.
When does production time begin?
Production time generally begins only after Overnight Grafix has received everything required to produce the order.
Depending on the project, this may include:
- Completed payment or required deposit
- Final artwork
- Written proof approval
- Correct dimensions
- Required photographs or information
- Customer selections and specifications
Delays caused by missing information, artwork revisions or delayed customer approval may extend the completion date.
What if I need my order for a specific event or deadline?
Customers ordering products for an event, promotion, opening, trade show, party, race, car show or other time-sensitive purpose should allow sufficient time for design, approval, production and delivery.
Unless Overnight Grafix specifically guarantees a deadline in writing, estimated production and delivery dates should not be treated as guaranteed event dates.
Delays resulting from customer revisions, late approvals, incomplete information or incorrect customer-supplied information are not considered production defects.
Do you ship nationwide?
Yes. Overnight Grafix ships qualifying custom printing products throughout the United States.
What if I provide the wrong shipping address?
Customers are responsible for providing a complete and accurate shipping address.
Additional carrier charges resulting from an incorrect, incomplete or changed customer-supplied address may be charged to the customer.
An incorrect address supplied by the customer does not make the underlying custom product refundable.
Is Overnight Grafix responsible for carrier delays?
Once an order has been transferred to the shipping carrier, delivery can be affected by weather, transportation interruptions, carrier exceptions, natural disasters and other conditions outside Overnight Grafix's reasonable control.
Overnight Grafix will reasonably assist customers with available tracking information and carrier claims when appropriate.
Carrier delays do not automatically make a correctly produced custom product refundable.
What should I do if my shipment arrives damaged?
Contact Overnight Grafix promptly and keep all original packaging.
Please photograph:
- The exterior shipping box
- The shipping label
- Any visible damage to the package
- Internal packaging
- The damaged product
This documentation may be required for a carrier claim, replacement or other resolution.
Custom Orders, Returns & Reprints
Overnight Grafix produces custom, personalized and made-to-order products. Because these products are created specifically for each customer, they cannot be handled the same way as ordinary off-the-shelf retail merchandise.
If Overnight Grafix makes a verified production error, we will review the issue and provide an appropriate remedy, which may include repair, correction, reprint or replacement. A full cash refund is not automatically the first remedy for a correctable custom-production issue.
Are custom orders refundable?
Custom, personalized and made-to-order products are generally final sale once production begins.
This is because the product, materials, printing, finishing, fabrication, design or setup have been created specifically for the customer's individual order and often cannot reasonably be resold to another customer.
A refund will generally not be provided merely because the customer:
- Changes their mind
- No longer wants the product
- No longer needs the product
- Changes their business plans
- Changes an event or promotion
- Finds another supplier
- Finds a lower price after ordering
- Approved information or artwork and later wants something different
If Overnight Grafix makes a verified production error, we will review the affected product and provide an appropriate remedy.
Nothing in this policy limits a customer right or remedy that cannot legally be waived.
What products are considered custom or made-to-order?
A custom order includes products or services produced, printed, fabricated, designed, sized, modified or prepared specifically for a customer.
Examples include:
- Vehicle wraps and vehicle graphics
- Custom signs
- Banners
- Feather flags
- Canopies and tents
- Trade show graphics
- Stickers and decals
- Window graphics
- Wall graphics
- Printed boards and panels
- Custom-cut materials
- Special-order materials
- Custom apparel
- Graphic design services
- Artwork setup or recreation
- Custom fabrication
- Any product containing customer-specific text, logos, images, dimensions, colors or specifications
Can I cancel a custom order before production?
Contact Overnight Grafix immediately.
If production has not started, we may be able to cancel the remaining portion of the order.
However, work and expenses already incurred may not be refundable, including:
- Completed design work
- Artwork setup
- Artwork recreation
- Vectorization
- Completed revisions
- Production preparation
- Special-order materials
- Non-returnable supplier costs
Any appropriate unearned balance may be refunded when applicable.
Can I cancel after production has started?
Once printing, cutting, fabrication, sewing, lamination, finishing, material conversion or other custom production has begun, the affected custom products are generally non-cancelable and non-refundable.
This applies even if the completed product has not yet been shipped, picked up or delivered.
Are design and artwork fees refundable?
Design, artwork preparation, setup, recreation, vectorization and revisions represent professional work performed by Overnight Grafix.
Once the applicable work has been performed, the corresponding charges are generally earned and non-refundable.
If a larger project is canceled before physical production begins, any refund will take completed design and preparation work into account.
What if I accidentally place the same custom order twice?
Contact Overnight Grafix immediately.
If production has not started on the duplicate order, Overnight Grafix may be able to cancel it.
If both custom orders have already entered production, an accidental duplicate order placed by the customer generally does not qualify for a refund.
What happens if Overnight Grafix makes a production error?
If Overnight Grafix makes a verified production or manufacturing error, we want the opportunity to correct it.
Depending on the circumstances, the appropriate remedy may include:
- Repairing the affected product
- Correcting the affected portion
- Reprinting the affected item
- Replacing the affected item
- Another appropriate remedy when required by the circumstances or applicable law
Overnight Grafix should be given a reasonable opportunity to inspect and correct the reported problem.
How long do I have to report a production problem?
Customers should inspect their order promptly after receiving it.
Visible production or manufacturing concerns should generally be reported to Overnight Grafix within 5 business days of delivery.
Please provide photographs and the applicable order information so the issue can be reviewed.
Certain hidden defects or rights provided by applicable law may not be subject to this reporting period.
What information will I need for a defect or reprint claim?
Overnight Grafix may request:
- Order or invoice number
- Photographs
- Video
- Measurements
- Photographs of packaging
- Samples of the affected product
- An inspection of the product
- Return of the affected product when appropriate
These requirements help us determine whether the issue resulted from production, shipping, supplied artwork, customer use or another cause.
Should I throw away or modify a product if I am claiming it is defective?
No.
Please do not discard, permanently alter, repair, cut, install, destroy or dispose of the affected product before Overnight Grafix has had a reasonable opportunity to review the claim.
The product or photographs may be required to determine the cause of the reported problem.
Do customer artwork errors qualify for a free reprint?
Generally, no.
If Overnight Grafix accurately produces artwork or information that the customer supplied or approved, customer-originated errors are not considered production defects.
Examples include incorrect spelling, dates, phone numbers, dimensions, images, logos, low-resolution graphics or other information supplied or approved by the customer.
Overnight Grafix may offer a discounted replacement or other assistance at our discretion, but it is not treated as a manufacturing-error reprint.
Can I exchange a custom product?
Traditional retail exchanges generally do not apply to custom-made products because the product was created specifically for the original customer.
When Overnight Grafix confirms a production problem, we may repair, reproduce or replace the affected item rather than process a traditional merchandise exchange.
When would Overnight Grafix issue a refund?
Refund eligibility depends on the circumstances and stage of the custom order.
A refund may be appropriate when:
- An order is canceled before custom work or nonrecoverable expenses have been incurred
- Overnight Grafix determines that another reasonable remedy is unavailable
- A refund is otherwise required by applicable law
A full refund is not automatically the first remedy for a correctable custom-production issue.
What if I simply change my mind after receiving my custom order?
Buyer preference or a change of mind does not normally make a properly produced custom product returnable.
Because custom products are produced specifically for the customer and generally cannot be restocked or resold, correctly produced custom orders are generally final sale.
Still Have Questions?
Contact Overnight Grafix for help with your custom printing, vehicle wrap or design project.