OvernightGrafix.com focuses on providing our customers with the best possible printing experience and products. If there is any issue with your order, you must report the problem within five (5) business days. You can submit your claim by calling our Customer Service Dept at 909-477-0620 or via email at firstname.lastname@example.org.
Our Customer Service Representative will document your complaint and create a claim for you to reference as we investigate how to best resolve the issue. All defects and/or order issues must be reported to OvernightGrafix.com within 5 business days of receiving your order. Customer will be requested to submit digital photos to
document the product's defects. In some cases, customer will be required to ship defective product(s) back to OvernightGrafix.com at their own expense and in an agreed upon reasonable time frame. In cases where the order is required to be shipped back to OvernightGrafix.com at the customer's expense, OvernightGrafix.com
may reimburse the customer for shipping if a defect is determined to exist. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless FedEx delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due
to available production capacity and are at OvernightGrafix.com's discretion. Turnaround time begins after receipt of final proof approval. Final approval will only be accepted in written format. No verbal approvals will be accepted.
An approval to send an order to print is confirmation that you have reviewed the proofs/product completely, agree that all content in the proofs are correct, and hereby release Overnigth Grafix from liability of any content errors that should be discovered after production begins.
Proofing is an important step. Whether you have submitted your own artwork or Overnigth Grafix designs it for you, it is YOUR responsibility to check for any errors prior to printing. Please carefully check spelling, phone numbers, fonts, placement and all other details.
Electronic proofs closely represent the image, color and text placement, but is not the exact color. This is due to your monitors color settings being slightly different than that of the designers as well as the printer's machinery. The colors of your proofs as they appear on your monitor, are only a close representation of the final printed piece.
Your monitor uses a completely different system for displaying colors (RGB) to what is used in the print business CMYK or Pantone. colors may vary depending on your monitor's brightness, contrast and color adjustment settings. The image may appear larger or smaller than actual production size depending on the resolution of your monitor.
We can not be responsible for variances in final printed colors unless they are outside of our production department's ink tolerance specifications.
PROOFING OF FINAL PROJECT
To limit any possible errors in artwork, designs will not go to production until they have been approved by the client. Overnigth Grafix will not be held responsible for errors if the client misses something in the proof, has reused a printed or digital proof, or if the client, during order placement, has requested the order go to production without proofing.
Overnigth Grafix shall make every effort to ensure the final product is free of any grammatical and spelling errors, before giving the final product to the client. It is agreed that it is the client's responsibility to ensure that there are no spelling or grammatical errors contained in the final product. It is agreed that Overnigth Grafix is not responsible or
held liable for any errors contained in the final product after the final proof has been approved by the client or the final product has been approved by the client, committed to print, or posted in view of the public.
Overnigth Grafix will endeavor to ensure that only royalty free images are used in custom designs. It is agreed that Overnigth Grafix, its officers, employees, shareholders, directors and suppliers, will not be held liable for any damages, costs and expenses, including reasonable legal fees, arising out of or related issues, copyright, or trademark
infringement resulting from images used upon request of the client or provided by the client.
Again if there is any issue with your order you must report the problem within 5 business days after the delivery date.
Please call us and a representative will assist. If you do not contact us with in that time frame we will assume that your job was
correct at the time of receipt.